1. Introduction

These Terms and Conditions and User Agreement (“Agreement”) apply to all products and services provided by TapBack Solutions, including all affiliated legal entities and associated brands, collectively referred to as the “Company”. The Privacy Policy forms an integral part of this Agreement and must be reviewed in conjunction with these Terms. The Privacy Policy can be accessed via the following link:

By using any of the Company’s products or services, you acknowledge and agree to be fully bound by the terms and provisions of this Agreement. The Company reserves the right, at its sole discretion, to amend, update, or remove any part of this Agreement at any time. Users are responsible for reviewing this Agreement periodically to stay informed of any changes.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• “Website”: The Company’s official website available at www.tapback.sa
• “User”: Any natural or legal person who uses the Company’s products or services.
• “Personal Data”: Any data relating directly or indirectly to a User, collected and processed in accordance with this Agreement and the Privacy Policy.

3. Collection of Personal Data

We are committed to protecting the privacy of your personal information and collect data solely for legitimate and necessary purposes related to providing our services.

4. Use of Data

By accepting this Agreement, you expressly acknowledge and consent to the Company collecting, using, and processing your data for the following purposes:

• Providing, operating, and improving products and services
• Processing and collecting payments
• Managing user accounts
• Communicating with users for operational or marketing purposes
• Sending notifications, alerts, and updates
• Complying with applicable laws, regulations, and official requests
• Enhancing security and preventing fraud or unlawful activities

The Company may disclose user data, when necessary, to:

• External service providers
• Legal or financial advisors
• Governmental or regulatory authorities

in accordance with applicable laws and regulations.

5. Marketing and Communications

The Company may, directly or through its partners, send marketing or promotional communications related to its services. Users may opt out of such communications at any time using the available mechanisms.

6. Service Improvement and Data Analysis

The Company reserves the right to use aggregated and statistical data to analyze performance, improve user experience, and develop products and services, without disclosing identifiable personal information.

7. Data Protection and Security

The Company implements appropriate security measures to protect personal data, including:

• Restricting access to information
• Using advanced security and encryption technologies
• Requiring third parties to adhere to equivalent data protection standards
• Secure disposal of unnecessary data

8. Payments

• Payments are processed through a licensed third-party payment service provider.
• The Company is not responsible for errors resulting from incorrect information provided by the User.
• The Company bears no responsibility for declined or reversed payments by card-issuing entities.
• Refund requests are handled directly by the merchant where the transaction took place.
• The Company is not liable for any fraudulent payments occurring at partner merchant locations.

9. User Rights

Users have the right to:

• Request access to their personal data
• Request correction or updating of their data
• Request deletion of their data (subject to legal requirements)

10. Contact Us

For any inquiries or requests related to privacy or personal data, please contact us at:

Requests will be handled within a reasonable timeframe and in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

11. Acknowledgment and Acceptance

By using the Company’s products and services, you confirm that you have read, understood, and fully agreed to these Terms and Conditions and User Agreement.